Provident fund turned out to be a 1 thousand rand plus.

Been up and down for my father's unclaimed provident fund which was supposed to be released in 2019. One of the consultants called my mom 2-3 years ago to notify her about the funds. Told her that the husband left her a lump sum of money. Alexander Forbes only deposited a 1000 plus. Does this company even have the so called CEO?? There's just a lot that we've had to deal with from them never mind going back n forth to SARS .been trying to reach out to them through email and telephone on this day and no response. Can someone tell me what have they done with my father's Provident fund??