Provident Fund Transfer

I changed jobs more than a year ago, I moved my provident fund from Alexander Forbes to another provider during this transition.

I submitted my 2020 Tax returns to find out that I have a pending Tax directive. I contacted SARS and they told me these cases have to wait 90 business days for manual intervention. I contacted SARS again when the 90 days was over. They told me first to wait another 90 days I told them I just finished with my first 90 days and they said I'm right and they will escalate the matter. SARS came back and told me that my former employer filed my provident fund transfer in the incorrect TAX year 2021.

I got hold of my former employer and they told me it's Alexander Forbes.

After struggling to get hold of Alexander Forbes, because option 2 doesn't work on their phone lines or they don't respond to web queries. I opened a complain 21 Jan 2021. Complains got in touch and they told me first it's the new fund provider that did it wrong. The new fund told me it's Alexander Forbes. SARS is telling me it's Alexander Forbes. I asked Alexander Forbes to fix their mess and they told me I should talk to SARS directly they can't.

Long story short Alexander Forbes have been giving me the run around for the past 3 months. Their phone lines doesn't work, the web site doesn't work and they don't phone back. I finally got feedback yesterday from them on mail telling me that their Tax team have finally contacted SARS and theirs a issue with a 21 day SLA to respond... another 21 Days to wait...

Don't invest your money with Alexander Forbes they don't care and they are impossible to get hold of.