MG
Moses G
1 reviews | Active since Dec 2015
16 May 2023, 13:43
Provident Fund Transfer and Payout
I have been sending emails and phone messages to Alexander Forbes to resolve my provident fund. They respond with no concrete results as to what is being done and when to expect resolution. I started the process in Jan 2023 and to date I am yet to hear back from them as to what the hold up is. I then came across this tweet https://twitter.com/mbalimcdust/status/***?t=76aijnB7PZg2Z4m2nSMS-A&s=08 wherein this person has been given a run around by Alexander Forbes to get their provident fund payout.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
16 May 2023, 14:29Dear Moses
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 May 2023, 14:29
Official
Dear Moses
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
MG
Moses G's updateReviewer Update
17 May 2023, 11:31I'm still awaiting the follow up call from Alexander Forbes as per their promise. I would really like this matter settled as its been over a year that I left my employer and it's been over 6months trying to get the provident fund paid over to my existing employer
MG
Moses G's update17 May 2023, 11:31
Reviewer Update
I'm still awaiting the follow up call from Alexander Forbes as per their promise. I would really like this matter settled as its been over a year that I left my employer and it's been over 6months trying to get the provident fund paid over to my existing employer