DM
David M
1 reviews | Active since Nov 2023
05 Feb 2024, 13:13
Provident Fund Payout stuck for months
I have struggled to get my payout since August last year. Trying to call the contact center I get a pathetic service from an agent called "Hope". The manager ( Kevin Anthony ) that was assigned to assist with follow ups is not responding.
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Alexander Forbes Financial Services's replyOfficial
05 Feb 2024, 13:24Dear David,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Feb 2024, 13:24
Official
Dear David,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations