DM
David M
1 reviews | Active since Nov 2023
30 Nov 2023, 08:48
Provident Fund Payout not processed
I am disapointed with Alexander Forbes services. Months after my resignation , I am struggling to get my provident fund payout. The communication is poor and I get the same ( Copy and Paste ) update each time. We deserve better service
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
30 Nov 2023, 09:10Dear David
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Nov 2023, 09:10
Official
Dear David
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
DM
David M's updateReviewer Update
30 Nov 2023, 12:28This automated response is as far as it gets all the time.
No care whatsoever for the clients with numerous complaints
No care whatsoever for the clients with numerous complaints
DM
David M's update30 Nov 2023, 12:28
Reviewer Update
This automated response is as far as it gets all the time.
No care whatsoever for the clients with numerous complaints
No care whatsoever for the clients with numerous complaints
Alexander Forbes Financial Services's replyOfficial
30 Nov 2023, 12:59Dear David
Please be advised that one of our specialists will contact you shortly.
Kind Regards
Customer Insights and Escalations
Please be advised that one of our specialists will contact you shortly.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Nov 2023, 12:59
Official
Dear David
Please be advised that one of our specialists will contact you shortly.
Kind Regards
Customer Insights and Escalations
Please be advised that one of our specialists will contact you shortly.
Kind Regards
Customer Insights and Escalations