Provident fund payout

Im so disgusted in the ervice that im receiving from Alexander Forbes and Cecil Nurse.This is my 3rd time reporting them im really upset. My exit date was on the 26 July 2024 I submitted my papers for my pension payout on the 22 August 2024,I haven't received my payout up until today Im unemployed since July its almost the end of October its 3 long months since im waiting. I received a R3200 on Monday the 14th October 2024 stating its a 2 pot claim where as i never submitted papers for 2 pot withdrawal I was unemployed at the moment and i feel that its not right because i never submitted because im unemployed how does one apply for 2 pot withdrawal when unemployed? I then contacted the payroll administrator of Cecil Nurse then she sent a Email to Alexandra Forbes they saying my exit date was when the 2 pot system activated but im exit date was in July and 2 pot system was activated the 1 of September 2024.Now they want to pay the rest of my money thats in the vested pot but im gonna get TAXED again which i feel that this is so unfair on my papers it shows my last working date how does this people get paid every month but not doing their work properly because they taxed me on R3200 now they want to tax me again on my pension fund where as i never submitted for 2 pot withdrawal.Im waiting already 3 months for my payout now i need to wait another month its really unfair because my colleges that used to work for Cecil Nurse received their payments in a months time im sick and tired of waiting on my own hard earn money my kids need to be fed i got rent to be paid life i already so expensive and you guys make it even more harder for me