JN
Juanita N
1 reviews | Active since Jul 2023
07 Jul 2023, 11:42
Provident fund payout
My last day of employment was 31 March 2023. As of March 2023 ive been struggling to get my profident fund payout. For the last 2 weeks I've been calling them just for them to tell me that they are waiting for tax directives and they have escalated this query to their supervisor. So since 26 June 2023. Until today 07 July 2023. I'm still waiting for tax directives and supervisor report.All this communication is done by me, my own airtime. I'm unemployed and is at a point where I don't know which way. PLEASE HELP
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
07 Jul 2023, 15:18Dear Juanita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 Jul 2023, 15:18
Official
Dear Juanita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
JN
Juanita N's updateReviewer Update
07 Jul 2023, 15:38Thank you. I will appreciate it if this problem can be resolved as soon as possible
JN
Juanita N's update07 Jul 2023, 15:38
Reviewer Update
Thank you. I will appreciate it if this problem can be resolved as soon as possible
JN
Juanita N's updateReviewer Update
07 Jul 2023, 18:39What is the status of my payout
JN
Juanita N's update07 Jul 2023, 18:39
Reviewer Update
What is the status of my payout
Alexander Forbes Financial Services's replyOfficial
10 Jul 2023, 09:05Dear Juanita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Jul 2023, 09:05
Official
Dear Juanita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations