Provident fund payment

On the 18th of Jan 2022 i received an sms from Alexandra Forbes saying that they received my provident fund claim and payment will be done in 4 weeks time.On the 24th of Jan i received a text message "the claim was rejected due to bank validation". I called on the 25th and spoke to a consultant by the name of Mpho that advised it was rejected due to a spelling error of which the precious company spelt my surname incorrect. He then advised that i send a bank statement and email it through to them with a copy of my Id.

I did just that and he advised that i call after an hour so they can send the email to relevant department and my information be updated. I did as i was advised and spoke to Nothemba, she advised she will forwad my documents through to be updated and managed as she found the email i sent. She advised payment will be done in 3-5 working days. I called yesterday as i was the 5th day and spoke to Chantel(i think) shen then advised that she will escalate the matter amd revert to me yesterday or today.

Today i did not receive any form of communication,i then called again and spoke to Neo who advsied thay the query is with the complaints department and should expect a call from them today regarding the matter. I still have not received any call from them and i feel it's unfair that i have to be the one to call them all the time.

Currently im unemployed and need my money back. The service im receiving from them is totally unacceptable.