LL
Lunga L

1 reviews | Active since May 2023

17 Feb 2026, 20:23

Provident fund not paid since 2014 ??? Company misalignment

After years of being given the run around for my claim from JD Group call centre in Umhlanga which i worked for years agi, i have reached the breaking point due to no joy and assistance from Alexander Forbes. Not only have i been told to call numerous land lines and send numerous emails, i have not been paid out my Provident fund pending from 2014.

I need urgent assistance and alignment from Pepkor trading whom i have called with no luck and Alexander Forbes.

Earliest feedback will be highly appreciated at this frustrating point.

Thank you For absolutely nothing thus far.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 Feb 2026, 08:18
Official
Dear Lunga  
 
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided. 

Regards 

Alexforbes Customer Experience