Provident Fund not paid on time!!

I am writing this with so much unsatisfactory and stress that I have received from Alexander Forbes.

I last worked in November 2024 and my provident fund was submitted and processed on the 10/12/2024. I was advised that it would take 4-6 weeks for the fund to be allocated to me. Guess what, it has been 6 weeks already and I have not received anything. I have been calling in week in and week out following up on the progress of my withdrawal and to see if they do not need anything. I was advised to send through my banking details, copy of ID and tax certificate which I did right after the call. I called back in to ensure they have been received.

Last week when I check the progress of my withdrawal, it showed that I have no withdrawals. How?? I sent numerous emails trying to find out what is happening and I got no response. I then called in and spoke to a lady by Shirley Machete who advised me that I was sent an email by the back office advising me that they are disinvesting my funds, I told the lady I have not received the email. I am the one who keeps contact with no response. Even when I call and run out of airtime, no one takes the initiative to call me back because you are put on hold for more that 15 minutes on call till you run out.

Now when I my withdrawal status, it shows day 3. How?? I am in my 6th week, how possibly can it be on day 3?? I am in so much stress and I have bills to pay by the 25th!! I need this attended to with urgency Alexander Forbes!!