QS
Qi S

1 reviews | Active since Feb 2023

02 Feb 2023, 10:57

Provident Fund not PAID

If the company had a policy for their employees of their choice for their own preference who want to join financial service provider for their pension/provident fund, I won't pick Alex Forbes Group and NMG Group in heartbeat. I don't understand how the company vetted these such none-exist consumer service. They are not even scared of Adjudicators and what is bad review for them meant for them? where does it leave me? One thing you must understand that you are not doing me a Favour. You are operating a company that are safeguard's people money and I have followed due process for it to be paid. Now DELIVERY the money You was instructed to do so. I don't want to go into details airing the horror experience I went through. Only is that I'm Deaf person who is not able to go and pick up the phone to phone to enquire my money. It's been 8 months now where I left Click Group New division UPD in June 2022

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Replies (5)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Feb 2023, 12:21
Official
Dear Qiniso Skonana, 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
Customer Insights and Escalations
QS
Qi S's update02 Feb 2023, 13:24
Reviewer Update
is the bot replying to me or the actual human being? I specified said I'm Deaf (Hearing loss so severe that there is very little or no functional hearing) and why did I receive a missed call from you guys? Please maneuver other means of communication to reach me other than a telephone call.
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Feb 2023, 13:41
Official
Dear Qiniso Skosana, 

Please accept my apologies, i have tried to call you as no email contact was provided. Kindly provide an email address so that we can correspond to address your concerns in light of the fact that telephonic communication is not suitable for you. 

Kind Regards
Customer Insights and Escalations


QS
Qi S's update02 Feb 2023, 13:46
Reviewer Update
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Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Feb 2023, 14:02
Official
Good afternoon Mr. Skosana, 

Thank you for furnishing the requested details. I have sent you an email and will provide you with feedback as per the mail sent. Please feel free to reach out to me should you need anything further. 

Kind Regards
Customer Insights and Escalations