nM
nonhlahla M
1 reviews | Active since May 2014
14 Sept 2020, 17:31
Provident fund not paid.
Alexander Forbes is not paying out my provident fund money and Busisi the claims officer keeps on ignoring my emails. I have logged a complain with the company but still it's not sorted out the next thing I will do is to contact the ombudsman. I have been waiting since the 28.07.2020
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
15 Sept 2020, 07:11Dear nonhlahla
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
YSD-861
Alexander Forbes Financial Services's reply15 Sept 2020, 07:11
Official
Dear nonhlahla
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
YSD-861
nM
nonhlahla M's updateReviewer Update
15 Sept 2020, 10:41Good day.
Today I received a call from Roxanne on behalf of Alexander Forbes notifying me that they are having issues loading my claim documents on their system, it's amazing how such a big company with a good name can close to 3 months sorting a system error. The reason why I'm doing this is because some of former colleagues have not been paid out since February and I don't want to wait till next year.
Roxanne further advised that she will contact me on Friday the 18.09.2020 with an update so I am impatiently waiting.
Many Thanx to Roxanne for an update.
Today I received a call from Roxanne on behalf of Alexander Forbes notifying me that they are having issues loading my claim documents on their system, it's amazing how such a big company with a good name can close to 3 months sorting a system error. The reason why I'm doing this is because some of former colleagues have not been paid out since February and I don't want to wait till next year.
Roxanne further advised that she will contact me on Friday the 18.09.2020 with an update so I am impatiently waiting.
Many Thanx to Roxanne for an update.
nM
nonhlahla M's update15 Sept 2020, 10:41
Reviewer Update
Good day.
Today I received a call from Roxanne on behalf of Alexander Forbes notifying me that they are having issues loading my claim documents on their system, it's amazing how such a big company with a good name can close to 3 months sorting a system error. The reason why I'm doing this is because some of former colleagues have not been paid out since February and I don't want to wait till next year.
Roxanne further advised that she will contact me on Friday the 18.09.2020 with an update so I am impatiently waiting.
Many Thanx to Roxanne for an update.
Today I received a call from Roxanne on behalf of Alexander Forbes notifying me that they are having issues loading my claim documents on their system, it's amazing how such a big company with a good name can close to 3 months sorting a system error. The reason why I'm doing this is because some of former colleagues have not been paid out since February and I don't want to wait till next year.
Roxanne further advised that she will contact me on Friday the 18.09.2020 with an update so I am impatiently waiting.
Many Thanx to Roxanne for an update.