DM
Dipuo M

1 reviews | Active since Apr 2018

19 Apr 2018, 11:02

PROVIDENT FUND CLAIM NOT PAID BY ALEXANDER FORBES

I am so dissapointed by the service of Alexander Forbes Profident Fund claim process.

Its been over their turnaround time and I am still waiting for my claim.

I will never invest my money with this company, its dissapointing and everytime I call to follow up on my claim I am told the same story over and over and I wonder if their customer service department do make notes on their system.

SO DISSAPOINTED, I CANT WAIT TO GET MY MONEY AND FORGET ABOUT THIS COMPANY

0
Replies (5)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Apr 2018, 11:25
Official

Dear dmothema

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

DM
Dipuo M's update19 Apr 2018, 11:37
Reviewer Update
Hi Kusha, Thanks for your response, but how are you going to investigate if you only have my cellphone number? Kind regards,
DM
Dipuo M's update19 Apr 2018, 14:42
Reviewer Update
Hi Kusha, I am waiting for your feedback. Kind regards,
DM
Dipuo M's update19 Apr 2018, 16:13
Reviewer Update
Hi Kusha, Thanks for calling me. I really appreciate your prompt feedback. Kind regards,
DM
Dipuo M's update26 Apr 2018, 10:24
Reviewer Update
Hi Kusha, I would like to make a follow up on the status of my provident fund claim? I waited for your call since Friday until to date. Kind regards,