AN
Alungile N
1 reviews | Active since Jun 2025
24 Jun 2025, 21:33
Provident fund
We claimed with Alex Forbes in January till now the is no progress the told us the we will get the money after 6 weeks the 6 weeks was in the 19/06/2025 when we called on the 20th the agent that we spoke to said he doesn't know why the admin team haven't processed the payment he said he will come back to us till today why should someone get the run around for his hard earned money
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Alexander Forbes Financial Services's replyOfficial
25 Jun 2025, 08:06Dear Alungile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply25 Jun 2025, 08:06
Official
Dear Alungile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations