pM
portia M

1 reviews | Active since Mar 2012

15 Sept 2024, 16:38

Provident fund

Alexander Forbes has been treating me unfairly for over the years with my Provident Fund. I had a claim in 2008 when I leave Ster Kinekor and it wasn't paid. I tried claiming I even gave up. Years later I met their previous employer who told me how they treat blacks and low earniners. He advised I fight for my Provident fund.. After over 10 years of invested amount they paid me R4500. I. Did not want to fight nor ask them. In the beginning of this month I claimed my TWO POT and still no email or sms.. I woundnt suprise if I'm told no funds but here I'm willing to fight. If I had a choice I was going to be moved to SANLAM or Liberty. I've seen my parents doing claims with no problem.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Sept 2024, 07:51
Official
Dear Portia
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
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