Provident fund

I am deeply frustrated and disappointed with the service, or lack thereof, from Alexforbes regarding my provident fund withdrawal claim. I am trying to claim MY OWN fund payout. During the documentation process, I submitted a marriage and death certificate of my late ex-husband to update my historical details. Because of this, Alexforbes’ system has incorrectly flagged my profile and is now refusing to release my funds until I provide a "Letter of Executorship" for his estate. We were legally divorced BEFORE he passed away. His estate has absolutely no legal claim over my personal financial assets. I have already provided my formal Divorce Decree and Settlement Agreement to prove this, yet the administration team completely ignores my documents and continues to demand a Letter of Executorship that is legally impossible and irrelevant for me to obtain. I am the sole member of this fund. This is not a death benefit claim for a spouse; it is a standard withdrawal claim for my own money. Your automated system or administrative team is trapped in a loop, and no one is manually reviewing my file to see how nonsensical this requirement is. I demand that a senior manager or a member of your legal compliance team pulls my file immediately, reviews my Divorce Decree, removes this incorrect "Letter of Executorship" block, and processes my payout without further delay. my email ***