ZM
Zenzo M

1 reviews | Active since May 2023

12 Jun 2023, 07:19

Provident Fund

The information from my previous company that they have transferred my contributions from my previous "...troublesome..." trust fund to a one called Alexander Forbes which was alleged to be more reliable i breathed a sigh of relief. Why? Because i knew that my PROVIDENT FUND contribution was then in safe hands. But alas! What a betrayal of trust. Its almost 6 months now still waiting for my payout. The last time i heard from them was when they sent me a message of acknowledgement of my application and that was all. I have since found another job but i am heavily indebted to those who had to carry my financial burdens during my unemployment time. I cannot over-emphasise the suffering i went through.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Jun 2023, 12:11
Official
Dear  Zenzo

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations