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Precious M
1 reviews | Active since Jul 2023
10 Aug 2023, 16:34
Provident fund
last working date was 30 November 2022. Still have not received my Provident fund.I was advised that the funds will be processed within 14 days but nothing happened.they told me to wait for tax directives which I was assured takes approximately 48 ,Now they are telling me about Section 14,please assist me m not working ,I haven't received any money from them
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Alexander Forbes Financial Services's replyOfficial
11 Aug 2023, 08:10Dear Precious
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Aug 2023, 08:10
Official
Dear Precious
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations