MM
Muhammed M
1 reviews | Active since Jul 2020
31 Jul 2023, 13:34
Provident Fund
This is the most pathetic company I have ever seen. I must do all the running around for money I worked for. The agents are clueless they hide behind there SLA that they cannot meet. This is the 2nd time this company is leaving me stranded.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
31 Jul 2023, 13:42Dear Muhammed At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply31 Jul 2023, 13:42
Official
Dear Muhammed At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
MM
Muhammed M's updateReviewer Update
31 Jul 2023, 14:06This is not the definition of a service. You guys should be focusing on customer satisfaction. Please train your staff and management.
If only your service was as good as hiding behind your SLA.
If only your service was as good as hiding behind your SLA.
MM
Muhammed M's update31 Jul 2023, 14:06
Reviewer Update
This is not the definition of a service. You guys should be focusing on customer satisfaction. Please train your staff and management.
If only your service was as good as hiding behind your SLA.
If only your service was as good as hiding behind your SLA.
MM
Muhammed M's updateReviewer Update
01 Aug 2023, 12:38If you were in my shoes would you be happy with that response. On top of everything the best you could do is give me another 4 - 6 week SLA
MM
Muhammed M's update01 Aug 2023, 12:38
Reviewer Update
If you were in my shoes would you be happy with that response. On top of everything the best you could do is give me another 4 - 6 week SLA