1 reviews | Active since Oct 2016

12 May 2018, 10:30

Provident fund

I resigned with my previous employer Life health care on the 31 March, on the 7th of this month (May) when I phoned to find out about the progress of the claim, I was told it's on the very same day that they've received the claim and I should expect payout in 4-6 weeks. Can someone do an investigation as I don't believe the fact that the claim was only received a over a month later.

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply14 May 2018, 07:38
Official

Dear sello-namo

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply14 May 2018, 07:42
Official

Dear sello-namo

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo