Provident fund

Good day

It has been 5 months today and I still haven't received my provident fund. I have been phoning the customer service on several occasions following up on my provident fund and every time I phone am being told a different story. I phoned on the 26/01/18 I spoke to Mduduzi Mavuso who told me story about my application and SARS that will take a week, and if I haven't received the money after a week I should phone back. I phoned back after 2 weeks and I was still told the same SARS story. On the 08/02/18 I followed up again and was advised that the payment option was not selected hence the money hasn't t been released, that I should go back to previous employer(Fidelity- ADT) to check with them. I fail to understand why no one contacted me to regarding this . On the 13/02/18 (Fidelity- ADT HR) sent email to Prischen Rangana attached withdrawal forms. I decided to follow up again today and I spoke to Prischen, at first he told me that he never received any email with my details, I had to tell him the date it was sent and the content of the email. He wants me to follow up with him on Friday. This is unacceptable had I not phoned today surely the email would have still marked unread in his mailbox. Am done phoning the customer service centre.