BD
Bongiwe D
1 reviews | Active since Jan 2023
16 Jan 2023, 08:28
Provident fund
I have been working for a certain retail company for almost 12 years and I resigned four months back...Since then,I have been not getting an income and I have been sent from pillar to post about my Provident Fund.. Alex Forbes always says they are waiting for a text directive from Sars and in return,Sars mentioned to me that all will be done in the next 21 days but it's over four months...I am only getting emails every week that they are still investigating, so please Hellopeter,can you assist me in this as I am already drowning in credits let alone starving from extreme hunger.
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
16 Jan 2023, 09:20Dear Miss Dube
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Jan 2023, 09:20
Official
Dear Miss Dube
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
BD
Bongiwe D's updateReviewer Update
16 Jan 2023, 11:50Will be waiting for your positive
Thank you
Thank you
BD
Bongiwe D's update16 Jan 2023, 11:50
Reviewer Update
Will be waiting for your positive
Thank you
Thank you
BD
Bongiwe D's updateReviewer Update
16 Jan 2023, 11:50Positive response *
BD
Bongiwe D's update16 Jan 2023, 11:50
Reviewer Update
Positive response *
Alexander Forbes Financial Services's replyOfficial
16 Jan 2023, 11:54Dear Bongiwe
We can confirm that our team has been in contact with you today regarding your complaint.
Kind Regards
We can confirm that our team has been in contact with you today regarding your complaint.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Jan 2023, 11:54
Official
Dear Bongiwe
We can confirm that our team has been in contact with you today regarding your complaint.
Kind Regards
We can confirm that our team has been in contact with you today regarding your complaint.
Kind Regards
Customer Insights and Escalations
BD
Bongiwe D's updateReviewer Update
16 Jan 2023, 12:02Yes ,a lady did call me this morning and assured me that all is gonna be well and she said she will call later on today with a positive feedback
BD
Bongiwe D's update16 Jan 2023, 12:02
Reviewer Update
Yes ,a lady did call me this morning and assured me that all is gonna be well and she said she will call later on today with a positive feedback