Provident Fund

Very, very, very bad service that I got from Alexander Forbes, my provident fund has been submitted in the first week of July 2022. Then I received sms to say that it has been placed on hold and that SARS has declined your tax application. On the 31st of August 2022 my SARS was doneand I called in to Alexander Forbes and I was told to get a Notice of Registration letter from SARS and then I need to email it through to *** which I did when I received the letter. I have spoken to about 4 people the very first time and I was told that I need to follow up in 48hrs then again 72hrs which I did. I once again got the same sms stating the same message on the 27th of September 2022. So now I had to phone Alexander Forbes again and I asked for the complaints department I have spoken to 5 people in total which could not even assist me with just putting me through to the correct person for complaints. Eventually the 6TH person could assist me and I spoke to Mpho Mohlabi one of the Client Liaison OFFICERS. I was told that she will investigate and get back to me by 30 September 2022 before closing of business day and im still waiting. I would just like to say that you guys are a huge company with no customer service, you guys don't know what you are doing and on top of it you expect your customers should follow up the hole time. Im disgusted with your service and do not recommend your company to anybody. I have been struggling now for months and still nobody can assist me and its my own money that I have to fight for.