NK
Ngoako K
1 reviews | Active since Jul 2020
01 Aug 2022, 10:27
Provident
I've sent you countless emails and forever on hold when calling. I cannot be begging you my own money. I was informed in May that my claim is being processed and we are now in August and you are ignoring my emails.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
01 Aug 2022, 13:24Dear Ngoako K Thank you for taking the time to advise us of the delays in your claim. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Customer Insights and Escalations
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Alexander Forbes Financial Services's reply01 Aug 2022, 13:24
Official
Dear Ngoako K Thank you for taking the time to advise us of the delays in your claim. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Customer Insights and Escalations
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NK
Ngoako K's updateReviewer Update
12 Aug 2022, 13:11I've rep**** to your request by sending "outstanding documents" which is now for the third time yet I'm still getting no feedback. I've done all that needs to be done, the next step will be ombudsman. You keep on sending me the same form that I submitted million times already. No!!!!!
NK
Ngoako K's update12 Aug 2022, 13:11
Reviewer Update
I've rep**** to your request by sending "outstanding documents" which is now for the third time yet I'm still getting no feedback. I've done all that needs to be done, the next step will be ombudsman. You keep on sending me the same form that I submitted million times already. No!!!!!