1 reviews | Active since Oct 2019
Provident claim not paid
AF don’t take their clients seriously. I requested for a withdrawal on my provident as I resigned from my previous employer . My last day was the 27th June 2023. I received an SMS same day from AF informing me that they have received my claim and it will take 6 weeks to be paid.
Till this day I am still waiting. I called them from Monday and I kept on getting different answers. I asked for the escalation manager his Name is Jacque. He explained a different story and apologised and promised that the payment was gonna made yesterday the 18 August 2023 I haven’t received the payment. He also promised that I was gonna call me again yesterday but he didn’t.
I am not happy at all. I don’t know what to do now because I have spent so much time and money calling AF waiting on a phone to be assisted but till today I haven’t received my money.
I can imagine how our mothers and fathers in rural areas who don’t have a clue how this work how they being treated when they claim. AF is treating us like trash for the money that we worked hard for. Something needs to be done here we can’t continue like this. This is terrible 😞 😞😞😞☹️☹️😔😔
- She logged a complaint and promised that the payment will be sent out on Monday 21 August 2023
-On the same day in the afternoon she called me again and informed that the payment has been made but it will take 24-48 hours to reflect. Which is fine right- Her name is Amu. She came for me and she made sure that my claim was prioritised for me. That’s Client services 🙏🙏🙏👌
Around 16:45 I received a call from another human being at AF saying that she was gonna escalate this for me as I didn’t understand why real time payment was not made. Her call was not even helpful so I don’t know what was the call for
Later that day after 5 a manager and I told him that I was no longer interested in their apology and he said he can’t do a real payment. And said I am not interested it the can’t do I just want my money. We ended the call.
Around 18:00 that day the money was in my account:- Thanks to Amu
The next day 22 August 2023 I received my proof of Payment from a manager. The POP was not password protected. POPIA breached. Again they don’t care about my personal information.
This is the worst service I have received for the year.
- She logged a complaint and promised that the payment will be sent out on Monday 21 August 2023
-On the same day in the afternoon she called me again and informed that the payment has been made but it will take 24-48 hours to reflect. Which is fine right- Her name is Amu. She came for me and she made sure that my claim was prioritised for me. That’s Client services 🙏🙏🙏👌
Around 16:45 I received a call from another human being at AF saying that she was gonna escalate this for me as I didn’t understand why real time payment was not made. Her call was not even helpful so I don’t know what was the call for
Later that day after 5 a manager and I told him that I was no longer interested in their apology and he said he can’t do a real payment. And said I am not interested it the can’t do I just want my money. We ended the call.
Around 18:00 that day the money was in my account:- Thanks to Amu
The next day 22 August 2023 I received my proof of Payment from a manager. The POP was not password protected. POPIA breached. Again they don’t care about my personal information.
This is the worst service I have received for the year.