Provided Fund withdrawal issue

I am Dissatisfied with Alexander Forbes service. My Provident fund withdrawal was supposed to be payed out in April 2023. After numerous calls I still get a consultant that is escalating the issue to backoffice with no direct response on the payout.I am not put though to communicate with the back office or supervisor. I am still waiting even now with no direction.

I don't even want to talk about their app that does not work.