Promises Promises and more broken Promises

<p>So I put my claim in for my pension/provident pay out beginning I November to my company. Then I get an sms telling me the payment was rejected due to the bank validation being incorrect. Not a call or an email ...... an sms!!!!!! Then I try reach them for clarity and they won't even accept my divorce decree as proof that I am divorced and validate. Then last week Friday I go to the bank I change what they asked me to change. The consultant cofirmed receiving my mail before 9:30am tells me it will be paid today and of course NO PAYMENT RECEIVED. Then I call and after she confirmed on Friday last week she has the mail followed by an email saying thank you for the mail then tells me oh I only received it today. **** !!!! Then she tells me it will be finalised by Friday NEXT week. I was under paid by my previous companY so was dependent on this to get myself and my two kids through as a single mom and now it will be another wee****!!! Why are they so inefficient. The complaints alone show me that. Happy to take my money in my ****en name but cant pay me in my divorce decree proof that my name has changed!!!!!!!!!!! What the hell does a person do when they are at the mercy of someone else????????</p>