MJ
Marchen J
1 reviews | Active since Aug 2023
13 May 2024, 13:56
Prolonged process
Good day. I have been trying to follow-up on my withdrawal claim but no one is responding to my emails. As per the SLA agreement the process are being prolonged but I do not know what the reason might be
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
13 May 2024, 14:52Dear Marchen, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Customer Insights and Escalations
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 May 2024, 14:52
Official
Dear Marchen, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Customer Insights and Escalations
Customer Insights and Escalations