Professionals who "dont know"

The following statements by myself is intended to Alexander Forbes Pension Fund Withdrawals specifically.

I am beyond furious and upset that not only am I not getting updates on the progress of my claim which was submitted on the 13th December 2018, but that it has taken their Withdrawals Department more than 9 weeks to make a simple withdrawal. Initially I was informed it would take between 4 - 6 weeks, then I was told 6 - 8 weeks. This after I am actively having to seek this information from the them myself.

As no one at Alexander Forbes has the professional courtesy to keep their members updated on their claim and any unexpected delays from their end. I have to do the running around, calling and emailing all the time using financial resources I don't have. Now after having waited 9 weeks 5 days with no communication, updates or notifications from them, let alone an apology for the inconvenience and adverse stress caused, the Withdrawals Department advise that they don't know when my money will be paid out?!

With no apology whatsoever or courtesy call whatsoever from the trained professionals in the Withdrawals Department??

So tell me, if the so called you trained personnel who re meant to be Specialists in their field don't know, then what am I supposed to do in the meantime? For all I know it could take another 8 weeks or even 8 years!

This is completely *********, unwarranted and utterly unprofessional. Does professional etiquette not dictate that Alexander Forbes meet the agreed upon time period and the set expectations and pay my money out immediately? That would be customer service instead of being told "we dont know", with no apology, explanation or set resolution and no such action plan put in place to resolve this for your customer, client or member?

This is intolerable and I will not except such. I want my money paid out to my said account at once. Whether it needs to be taken from some sundries account or from petty cash. I expect to have a satisfactory resolution by the 28th February 2019. I also expect to receive updates and to be notified of the progress and pay out day of my claim.

Should I receive no feedback or satisfactory resolution to my official conplaint herein, I will be taking this matter further through the necessary channels. The Financial Ombudsman if necessary.