Processing of Claim over 4 - 6 week period

I transferred my funds to my new employer and completed the necessary documentation. I left my old employer on 31 March 2015. I have been calling the Alexander Forbes call centre on *** from mid April and each time I receive the feedback saying that my claim is being processed. When I enquired further a week ago it turns out that the Broker's details were not on the form and it was needed in order to process, no one from Alexander Forbes called me to ask for that information. When I provided them with the information on 14 May 2015, I was told that the Administrator would send the ROT form on the same day to the Broker. When I called Alex Forbes today, the system notes indicate that the form was sent to the Broker, however the Broker informed me that she had not had a call or an email from Alex Forbes. Please can someone help me. I have been so patient for so long but this is becoming very unfair from a service point of view. I would like everything to be processed and to be provided with facts when I call in. Thank you