BS
Burgert S
1 reviews | Active since Jul 2011
10 Jul 2025, 15:45
Problem still not resolved after about 5 Months
It is now the second time I have to complain about this institute. I am being penalized by SARS for a directive that is not even mine or that is incorrect and it does not get sorted out. I have been told that they do not even find me on the system. 5 Months later and still no answer or solution. But still SARS is penalizing me for a mistake that is not even mine. I tried to save, submit, dispute, appeal but non of it is working. I just wish this could be over because it is just adding to our daily stress. As if that is not enough now I must stress about something that is not even a fault from my side. Touch wood there wont be any worst service than this I receive in my lifetime.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
11 Jul 2025, 07:56Dear Burgert, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Jul 2025, 07:56
Official
Dear Burgert, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
BS
Burgert S's updateReviewer Update
21 Jul 2025, 08:46It is now 10 days later and no one has contacted me or sorted it out. So it looks like only certain customers are important to you.
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Burgert S's update21 Jul 2025, 08:46
Reviewer Update
It is now 10 days later and no one has contacted me or sorted it out. So it looks like only certain customers are important to you.