AJ
Ashleigh J
1 reviews | Active since Jun 2015
09 Dec 2019, 09:40
preservation fund!!!!!
So in June i changed companies and in September we were assigned an agent to assist us with the preservation fund process. I have religiously sent through all my documentation that was required of me every time it was needed. I have opted to take my money but apparently the preservation funds firsts needs to be opened before i cant do so, i am still waiting for the process to get somewhere, whenever i ask for feedback i either get no response or i get told that no progress has been done. I DONT KNOW WHERE I STAND WITH THIS WHOLE PROCEDURE . but all i know is that i would like my money asap.
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Replies (4)
Alexander Forbes Financial Services's replyOfficial
09 Dec 2019, 10:40Dear Ashleigh,
Thank you for taking the time to advise us of the poor service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Alexander Forbes Financial Services's reply09 Dec 2019, 10:40
Official
Dear Ashleigh,
Thank you for taking the time to advise us of the poor service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
AJ
Ashleigh J's updateReviewer Update
12 Dec 2019, 09:41NOT EVEN A CALL BACK OR EMAIL OR UPDATE NOTHING.. still waiting
AJ
Ashleigh J's update12 Dec 2019, 09:41
Reviewer Update
NOT EVEN A CALL BACK OR EMAIL OR UPDATE NOTHING.. still waiting
AJ
Ashleigh J's updateReviewer Update
10 Feb 2020, 10:24Complaint ref QIF-532 CRM:*** - I would like to request some positive feedback regarding this whole preservation fund. I have sent a follow up email on Friday and this morning but no one has gotten back to me as yet. i am not getting any joy with this whole thing and every time someone eventually responds then its just that i have to wait longer.. this is not fair!!!
AJ
Ashleigh J's update10 Feb 2020, 10:24
Reviewer Update
Complaint ref QIF-532 CRM:*** - I would like to request some positive feedback regarding this whole preservation fund. I have sent a follow up email on Friday and this morning but no one has gotten back to me as yet. i am not getting any joy with this whole thing and every time someone eventually responds then its just that i have to wait longer.. this is not fair!!!
AJ
Ashleigh J's updateReviewer Update
18 Feb 2020, 14:00So no one has bothered to contact me ONCE AGAIN nothing, why does this have to take so long. why does it take so long to open up a preservation fund so that i can get my money.. can someone PLEASE get back to me this is pathetic really
AJ
Ashleigh J's update18 Feb 2020, 14:00
Reviewer Update
So no one has bothered to contact me ONCE AGAIN nothing, why does this have to take so long. why does it take so long to open up a preservation fund so that i can get my money.. can someone PLEASE get back to me this is pathetic really