EK
Emily K

1 reviews | Active since Aug 2016

12 Feb 2024, 16:59

Possibility of ****

I am beyond words to explain my frustration and hate on this company, as I have trusted it in years. I recently resigned from another company in August 2023 and haven’t received my provident fund till date 12/02/2024. In December 28 finally they have resolved what ever issue they have on my account and informed me that I should receive the funds not later than 6 weeks. Guess what 6 weeks passed like that still nothing. It is very hard to be unemployed and don’t even receive any of my provident fund entitled. As mentioned i they is no words that could describe the anger and disappointment. It’s like they are waiting for my funds to double on the interest before my portion is given and the other is for their profit. I hate hate Alexandra Forbes at this moment

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply13 Feb 2024, 08:20
Official
Dear Emily, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations 
EK
Emily K's update15 Feb 2024, 15:34
Reviewer Update
I have still not heard any feedback of my withdrawal application. I need my money
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Feb 2024, 16:52
Official
Dear Emily, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations