POPIA Complaint: ******** Processing and Incorrect Personal Information on AF Connect

Dear Alexander Forbes Complaints Team,

I am writing to formally lodge a complaint regarding my AF Connect profile, which has been reflecting incorrect personal, investment, and company information that does not belong to me.

Although the profile displays the message “Welcome Nthabiseng Moleko,” which is my correct name and surname, the investments and company details reflected on the system are not mine. This is a serious concern, particularly in relation to the accuracy and security of my personal information.

I have been attempting to resolve this matter since 22 December, without success. I have sent multiple emails and provided my ID number and relevant details as requested to the following individuals and departments:

Siyanda Ndlovu

Rethabile Rakhajane

IT Support Department

Mabore Mogashoa (who requested my ID number and company details, which I have sent twice)

Despite these efforts, my profile has remained unchanged, and the system continues to indicate that my details would be updated within 48 hours, which has not happened. I have also not received any meaningful feedback or resolution, despite following up several times.

This prolonged delay and lack of communication are unacceptable, especially considering the sensitivity of personal and financial information involved. I am extremely concerned about potential data privacy and compliance implications.

I kindly request:

Immediate correction of my AF Connect profile to reflect only my correct personal, employment, and investment details.

Written confirmation once the issue has been fully resolved.

An explanation for the delay and lack of response to my previous communications.

Please treat this matter as urgent. Should I not receive feedback within a reasonable timeframe, I will be forced to consider escalating this matter further.