POOR/SLOW SERVICE DELIVERY!!!

In the process of transferring pension fund from Sanlam to Alexander Forbes. On 7th of March Sanlam has sent an information gathering document to Alexander Forbes with no reply to date. Part of the funds will be paid out of which the proceeds will be used in a property transaction. On 22/03/2019 Mbali Loilane informed me via email that they havent rep**** yet as im not loaded on the system yet. IM NOT LOADED YET CAUSE IM A NEW CLIENT! LOAD ME THEN! After many attempts to discuss the matter with AF I spoke to a call centre consultant on 27/03/2019. Had to wait 15min before i got through. Needles to say the consultant couldn't assist me. Requested someone to phone me back the same day and 3 days later no one phoned me back yet. AF's poor service and slow response is delaying my bond registration and keeping up various parties. AF is going to be the cause of me paying penalties due to their poor service delivery. PHONE ME!