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Peter M
1 reviews | Active since May 2023
14 Jul 2023, 11:50
Poorly and a ****.
Shocked 😳😲
Kindly greetings with a very sad heart, today I woke up to go through the Alexander Forbes app to see my balance I have with them...they have empty 🫗 my account all R14k gone it's zero and I haven't received any funds or any notification from them cause they don't even have my updated Bank account number..they have *****ed me my pension funds savings...I need help
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
14 Jul 2023, 12:49Dear Peter
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 Jul 2023, 12:49
Official
Dear Peter
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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Peter M's updateReviewer Update
04 Aug 2023, 05:30When Will our second payment be paid
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Peter M's update04 Aug 2023, 05:30
Reviewer Update
When Will our second payment be paid