JM
Judith M
1 reviews | Active since Jun 2023
21 Feb 2025, 11:40
Poor/horrible service!!! They don’t know what’s going on no feedback!!!
Alex Forbes has such poor/horrible service. I called them for feedback and they said the matter will be escalated. It’s been more than 2 weeks. This matter was initiated in October 2024. Still no feedback!! They don’t even know what’s happening, they don’t understand why it’s taking so long??? So now what?? So frustrated at this point to be honest.
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Alexander Forbes Financial Services's replyOfficial
21 Feb 2025, 12:32Dear Judith ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply21 Feb 2025, 12:32
Official
Dear Judith ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation