POOR,COLD SERVICE WITH NO ANSWERS!!

I resigned form my previous company and the paperwork was submitted on time and I even received an sms on the 27th August 2018 that everything has been received and that the payment will be made within the next six weeks. I called the customer service last week to find out when will the money be paid out because the money was already disinvested and I was told by the lady that the money has been disinvested and that the payout should be made soon but she couldnt give me timelines. this morning I called to find out when will the payout be made and the lady told me to wait for 4 weeks and when I asked why she told me thats how it works. she was not really interested in what I called about about and to me it sounded like a tape recorder telling each and every caller the same thing, the service was very impersonal and IO felt like I was talking to the recorded voice note. Is there a way that I can get an update from Alexander forbes and how far they are with the payout and I should expect the payout. Having to wait without any updates is terrible and very frustrating because some of us really need the money hence we phone in to enquire but still no exact information is given.

PLEASE PLEASE HELP ME OUT.......ALL I NEED IS TO KNOW FAR YOU ARE WITH THE PROCESS AND WHEN SHOULD I EX[ECT THE MONEY.