NM
Nonhlanhla M
1 reviews | Active since Jul 2020
17 Sept 2024, 11:39
Poor/Bad Service
I have submitted my two pot claim on the 05th of September 2024 and my claim has been on one stage for the past 5 days. My colleagues and friends who submitted after me have been paid. How does this work? No communication or whatsoever from AF.
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Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 08:58Dear Nonhlanhla
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 08:58
Official
Dear Nonhlanhla
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations