kN
kivashan N
1 reviews | Active since Dec 2024
06 Mar 2026, 12:12
Poor Website, Broken Claim Tracker and Unable to Put in Two Pot Withdrawal
Claim tracker is broken and it is not updating. I am trying to create a new claim but it says that I have a claim in progress BUT I CANNOT SEE THE CLAIM STATUS!!
I left my previous employer and they put in a claim on my behalf to move from one RA to another within AF and I don't know the status of that claim at all. Emails are answered and so are phone calls...I don't even know if the claim is with SARS yet or anything.
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
06 Mar 2026, 12:31Dear kivashan
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply06 Mar 2026, 12:31
Official
Dear kivashan
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's replyOfficial
06 Mar 2026, 13:38Dear kivashan
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply06 Mar 2026, 13:38
Official
Dear kivashan
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
kN
kivashan N's updateReviewer Update
08 Mar 2026, 19:41Pathetic service.... Template replies to every single review.... Disgusting.
kN
kivashan N's update08 Mar 2026, 19:41
Reviewer Update
Pathetic service.... Template replies to every single review.... Disgusting.
kN
kivashan N's updateReviewer Update
13 Mar 2026, 12:56I've put in a claim a few days ago and the tracker is only now that the claim was registered. There is still no tax directive issued on SARS end. So basically you haven't even contacted SARS as yet...
kN
kivashan N's update13 Mar 2026, 12:56
Reviewer Update
I've put in a claim a few days ago and the tracker is only now that the claim was registered. There is still no tax directive issued on SARS end. So basically you haven't even contacted SARS as yet...