KM
Kudakwashe M

1 reviews | Active since Oct 2024

06 Oct 2024, 13:59

Poor sevice, poor communication, petty and invalid excuse and dodging questions.

This is one of the most useless companies that does not value clients and their situation. I have launched a claim for almost 8 months wat i hear is story after story. No replies no update jo communication. Alex forbes i now operating like a fly by night company that has a tendency of dodging direct questions from clients. In this particular regard the consultant whom i will name by name if this continues lacks proffessionalism and behaves as if i am trying to ***** my own funds. I wish if the deceased could wake up and remove his investmen from this company. All future clients kindly use another financial services and avoid givi g trauma to widows and widowers like what i am facing now.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Oct 2024, 15:35
Official
Dear Kudakwashe 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
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