Poor Service/Poor Mangement

I resigned from a company that is working with Alexander Forbes on the 7th of March 2024,paperwork was submitted however there was no communication, I than tracked my withdrawal on their website and it stated that paperwork was missing I then RESENT the same paperwork and only then was it received on the 16th of April 2024 and I was told by Tebogo (whom is the Teamleader) that the withdrawal would be processed in 2 weeks. 2 weeks came I then spoke to Busang who informed me the case was closed (AGAIN I HAD TO CALL AND FIND OUT) Busang advised that she did not know why it was closed and she would call me with feedback( IAM STILL WAITING FOR HER TO CALL). I gave it a week.i called again and this time spoke to Lebo whom advised on the 13th of May 2024 everything will be sorted.AGAIN I FIND MYSELF WAITING. Whenever I ask to speak to a manager im told they are not in the office,to show that Iam not taken serious Lebo laughed at the end of the call.I find it pathetic that one has to beg to get a good service.