POOR SERVICE; TERRIBLE REASONS; NO DELIVERY

30 April 2019 Alexander Forbes was supposed to pay out my divorce settlement on the 19th of April (3 months after final paper work was received)...... Of course, even after many promises beforehand, they did not make the payment. I have made a complaint on hellopeter.... even that didn’t bother them.... how tragic is their service. So I had to phone them again, again had to hold the line for 40 minutes. On this call they were full of apologies, and again empty promises, today is the 30th of April, still no solution, and no payout. Service, I am sad to say is Pathetic. Reasons for the delay even more pathetic than the service….. 2nd hellopeter report, I am sure also this will deliver no results. From hereon there is no other choice than to consider the ombudsman. People I have spoken to so far with empty promises: Sibusiso Masina, Mzamo Masuku.

Manager Vivian Gardner didn’t even find the need to contact me (I trust she is a valuable employee of your company) because about your clients she does clearly not care about. Manager Tsholofeno Motshwne did phone me back once (also late to her promise), and she didn’t fulfill her promise, and now a full 11 days after payment was promised on the latest….. It still hasn’t happened. In total Alexander Forbes received all documents on 18th January 2019, today 30th April……. And still no payment, still struggling with things that were supposed to be done looooong ago. Poor service, bad excuses, poor Alexander Forbes.