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zakhele N
1 reviews | Active since Nov 2013
23 Sept 2024, 11:47
Poor Service Paying new claims before old ones
Good day Team,
My claim has been stuck on claim registered status for the past 17 days. No movement whatsoever and my colleagues who claimed a week later after me have gotten paid already just 3 days after submitting the claim.
What could be causing the delay?
Claims ref: #***
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 14:40Dear Zakhele
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 14:40
Official
Dear Zakhele
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations