Poor Service is an Understatement!!!!!

<p>Below is the email which I have sent to SurplusQueries at Alexander Forbes to yet no response. I have been advised telephonically that there is a payment due to myself, and that it generally takes 2-3 weeks. I have been promised that the payment would take place not later than Frida, 08 July and to date still nothing. I was also advised now that even though it was with the Administrator Aadiel Saleh to pay, that is has now been handed to his manager due to his lack of response, and she will not investigate and check the documents and should there be anything missing that she will then advise so everything can be put in order. </p> <p> </p> <p>How could this payment have been ready for payment processing and now they need to check if everything is in order.</p> <p> </p> <p>This is poor service from such a powerhouse company and I cannot believe that when 1 person is on leave, the entire department comes to a standstill!!!!!</p> <p> </p> <p>Good Day,</p> <p>It is with great distress that I send this email.</p> <p>I have called on numerous ocassions and feel that every consultant in this department, provides with a different excuse. I was informed that my documentation were received and acknowledged on 15 June 2016 - this being 19 working days ago,</p> <p>On 4th July, I called to query the status of the payment, and I was advised by your agent, Kirsten (you can go and listen to this call) - that the payments generally take place between 2-3 weeks. He also advised that this particular payment will take place no later, than Friday, 08th July 2016.</p> <p>I then queried on Friday, 08th July 2016, as I had still not received any payment documentation, I ws then advised that the administrator who does the payments, was not available due to religious holidays that took place last week - understandable.</p> <p>I was also advised that I could call back today, 11th July 2016 and that they would have the administrator ensure that this payment is made urgently - based on the information provided last week!!</p> <p>I have called a number of times today and informed that the administrator, Mr Aadiel Saleh is not available - YET AGAIN, and also that he is the only person that we can follow up with. It does create a bad impression on AF if this is the way that these applications are handled.</p> <p>I have not received any feedback from anyone in this department relating to this Surplus application, however, I have been advised that there is an amount due.</p> <p>Please advise urgently on the payment date to take place, or alternatively, a complaints departments where the necessary can be logged due to bad service, or alternatively, I will go the HelloPeter route if this is what needs to happen in order to receive feedback on this enquiry.</p> <p>Regards,<br />Valerie Whitten<br />ID No: 620 ********** 086</p>