Poor Service from Alexander Forbes – Urgent Tax Issue Unresolved

I am deeply disappointed with the lack of responsiveness and assistance from Alexander Forbes regarding a tax-related issue. My former employer directed me to Alexander Forbes to resolve an error on my IRP5, where the lump sum amount does not match the directive issued by SARS. Despite several follow-ups via email, I have received no response or action to resolve this matter.

This delay and lack of accountability have now resulted in a penalty imposed by SARS, which is not only unfair but entirely avoidable had Alexander Forbes acted promptly. As a client, I expected better service and professionalism in addressing such critical issues.

I urge Alexander Forbes to take immediate action to rectify this issue, communicate effectively, and assist me in resolving this error with SARS. The lack of service I’ve experienced is unacceptable and has caused unnecessary frustration and financial implications.

Please treat this as an urgent matter and provide a resolution promptly.