LN
Lesley N
1 reviews | Active since May 2021
06 Jul 2021, 15:43
Poor service from Alexander Forbes
I am receiving extremely bad service from Alexander Forbes. I completed my retirement documentation in February 2021 (retirement effective 1 April 2021), and to date, I have still not received my funds. They continue to make errors, procrastinate with responding, (I have had to follow up continuously myself) and this has resulted in me being left without and income for more than three months. My Financial Advisor and myself have been dealing with Railey Nair.
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Alexander Forbes Financial Services's replyOfficial
08 Jul 2021, 09:34Dear Lesley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards (HAP-130)
Client services
Alexander Forbes Financial Services's reply08 Jul 2021, 09:34
Official
Dear Lesley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards (HAP-130)
Client services