Poor Service from Alexander Forbes

It as been the most frustrating experience having to deal with Renita Janse Van Rensburg-Senior Administrator | Operations and Administration.This particular individual is most definitely bringing the company and the brand itself into disrepute. She is rude,unprofessional and ***********.Over the 5 months that we have been dealing with her she as not once answered the listed telephone.Her telephone line goes directly to voicemail and you have to beg to get a call back. We would have considered re investing the pension fund payment out to my dad but due to the lack of service from Ms Rensburg we have reconsidered and decided to go with another financial company.We have been given the run around by Renita.No time frames were given initially and it was only when We enquired about Alex Forbes TAT did she very reluctant inform of of the TAT.No communication whatsoever from her and numerous requests for duplicate affidavits and paperwork.She seemed fed up and annoyed that the family were making enquiries and always reluctant to speak. A payment was made on the 13/9/2023 without informing the beneficiary of this said payment.Not even a curtesy phone call.Only when i enquired on the 18/9/23 about when can we receive payment we were informed that its already done.Alex forbes did not provide us with a invoice or IRP5 form.Theses are legal documents that are required by the attorney and high commissioner when dealing with deceased estates..Does alex forbes not know this? Only received the IRP5 and invoice after I requesting them.Incorrect invoice was sent by Renita which resulted in FNB putting a lock on the account as the amount on the invoice and the amount paid out did not match.I would not recommend Alex Forbes to anyone.Their service is below standard or non existent.Rather invest your money with sanlam.Their process was quick and done painlessly.

Preba