Poor service from Alexander Forbes

Good day.

I was working for Fullcircle/ Capita until this year 26th of September 2018 and the company and I have been making my provident fund contributions to AF. I dropped the withdrawal form at Capita offices on the 29th of November and then emailed the ID copy, bank statement and tax certificate on the same day.

Capita emailed the forms on the same day I dropped them. On the 4th of December my claim was filed, I received a text message advising me of that and it further advised that my payment will be processed within 4 weeks. Then there was no further communication.

I called to check the status of the claim on the 18th of December and the advisor (who should be fired by the way) was very unhelpful and she told me that they are still waiting for my last contribution date to be updated.

I called again on the 27th of December and was told the same thing. I sent the claim administrator an email trying to find out what is going on and who is supposed to chase this up. He emailed me communication they had sent to Capita and Capita confirmed on the 21st of December already that my last contribution was made in October.

I called again on the 2nd of January 2019 and the advisor told me that they are waiting on an update on my last contribution date from Capita. She had the nerve to ask me, "do I know if there was any communication made after the 27th?"

I again sent an email to the claim administrator asking him what is an update and when will this money reflect on my account? I did not get a reply.

Tomorrow is the 4th of January that marks 4 weeks full and I have not even received a text message confirming that my withdrawal application was successful and that my payment has been processed.