MM
Mondli M
1 reviews | Active since May 2017
26 Mar 2024, 06:25
Poor service for people making claims
I'm so disappointed with the service I'm getting from you guys, I lost my mother in February this year and made a claim with them but iv been waiting for their response with regards to my claim but still nothing, I sent them emails but still no feed back, this is really poor service
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
26 Mar 2024, 08:01Dear Mondli , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply26 Mar 2024, 08:01
Official
Dear Mondli , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations